For all potential customers who express interest in our services, we schedule a sitting that includes 1 hour free consult to gain a proper understanding of who they are and their needs.
We also have a proactive, direct approach towards acquiring new customers. We continuously engage the local agile community by offering free talks during meetups and boot-camps; which translates to new business and brand awareness.

1.

FIRST INTERACTION

(New customer)
• Gather all necessary customer data (Company name, Nature of business, No of Employees, Contact person/s)
• Share Agile Mavericks Company Profile
• Get Customer Expectations /Customer Problem (PT 1)
• Do further research on potential customer

2.

ONBOARDING

(New customer)
• Get Customer Expectations /Customer Problem (PT 2)
• Discuss Customer Deliverables to be offered/agreed upon
• Document Customer Success Criteria/ Definition of Done
• Send Welcome Packet that documents Policies, Processes, Quotation/Rate Card.
• Commercial Negotiations

3.

CHECK-IN

(Happy Customer)
• Sign Contract (Payments terms, Finalize, Review & Sign)- via email /in-person.
• Breakdown of Payment milestones (deposit & invoicing)
• Create Customer on Trello Board
• Delegate tasks to each Team Member (Track & Close)
• Once training/Consultancy is done; get customer feedback using Mentimenter

4.

CHECK-OUT

(Referral Customer/Repeat)
• Further recommendations for the Customer & Next Steps
• Testimonials /Endorsements on LinkedIn, website, twitter
• List of Potential Referrals
• Last Mile Payment (balance & invoicing)
• Send Thank You Note

5.

CUSTOMER SUPPORT

(Happy Customer)
• Share industry trends/further use cases
• Share further reading/reference materials.